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16 questions

Getting Started

How do I upload my first document?

Go to Documents and drag files into the upload zone, or click it to browse. We support PDF (scans are read by OCR), DOCX, XLSX, CSV, HTML and TXT files up to 100 MB each. A file of another type is refused with a message saying why.

What is a domain pack?

A domain pack sets the terminology and document types for your industry. Extraction templates and rule packs are not preloaded: we configure them with you during onboarding, for your own requirements.

How do I invite team members?

Go to Admin > Users and choose Invite Member. Enter their full email address and a role (Admin, Member or Viewer). They receive an email with a secure link that is valid for 7 days.

Evidence Programmes

What is an Evidence Programme?

A set of requirements for one supplier or subject. DataStruct locates the evidence for each requirement in your documents and records what it found and what it could not find. A named reviewer confirms, rejects or marks each finding for follow-up. DataStruct records no verdict of its own.

How do I run a programme?

Open Evidence Programmes, enter the supplier or subject and create the programme. Add your own requirements if you need them, then choose Run programme. Runs happen in the background, so you can leave the page; earlier runs stay in the run history.

Can I export a programme run?

Yes. Every run exports as DOCX, XLSX, CSV or JSON from the programme page, with each finding, its cited sources and the reviewer's decision.

How does Search & Ask work?

Search & Ask uses hybrid retrieval (lexical + semantic) combined with AI to answer questions. Switch between "Search" mode for ranked passages and "Ask" mode for AI-generated answers with evidence citations.

What is evidence-backed AI?

DataStruct links answer claims to cited passages where available, checks citations against the retrieved sources, and flags claims a verification pass does not support. If evidence is insufficient, the response says so and the answer is routed to the Review Queue.

What can I export?

Extraction datasets as CSV, XLSX or JSON (started from Datasets, downloaded from Exports), document reports as HTML, DOCX or JSON (from Exports), and Evidence Programme runs as DOCX, XLSX, CSV or JSON (from the programme page). PDF export is not supported.

Templates & Rules

How do extraction templates work?

An extraction template lists the fields to pull from documents (for example "Certificate number" or "Expiry date"), each with a type, an optional hint and a confidence threshold. Run a template against documents from the Datasets page; each run links to a results page showing every value with the passage it came from. Values below the threshold go to the Review Queue.

What are rule packs?

Rule packs are sets of deterministic checks (keyword presence and absence, regex match, numeric thresholds, missing-disclosure checks) that run against your documents. Each rule reports its result with the passage that triggered it. None are preloaded: they are configured with you for your own requirements.

How do I create custom rules?

There is no rule editor in the app yet. Email info@datastructai.com with the checks you need and we will set up the rule pack for your workspace.

Account & Security

How do I change my password?

Go to Settings > Security to change your password. You'll need to enter your current password and a new password (minimum 8 characters).

Is two-factor authentication available?

Not yet. Until it is, use a strong password you use nowhere else. If a device is lost, choose Sign out everywhere in Settings > Security: it also revokes your API keys.

Is my data secure?

Workspaces are isolated in the application layer: each tenant-scoped route checks your workspace membership and permission before returning anything. Role-based access control (RBAC) governs access through granular permission types, and sensitive actions are recorded in the audit log. See /security for what we do and do not claim.

How do I close my workspace?

Contact support@datastructai.com to close your pilot workspace. We export your data on request and run a hard purge of the workspace when you ask us to, then confirm completion. Deletion is not automatic.

Still need help?

Email support and a person replies, usually the same working day.